Pay questions and approvals

Willow answers most questions on its own. Anything that would change someone's pay, like a disputed callback or a clock-out fix, comes to you first.

These requests show under Needs you on the Conversations tab, with what the technician said and what approving it would change.

How it works

• A pay dispute: “The Moore callback was the customer's.” You see the dollar impact and keep it as is or add the amount.
• A timesheet fix: “I clocked out at 5:40, not 4:10.” Approve or reject.
• Unanswered invites land here too, so you can resend.
• Every change to pay has an approver, and Willow never makes one on its own.

Related

• What technicians can ask — Pay, jobs, hours, notes and goals, by text.
• Review and approve payouts — Nothing pays out until you approve it.